One of the bigger problems with Microsoft's overly-pushy GWX push, for Microsoft themselves, is that it makes them look desperate. If Windows 10 really is as good as Microsoft is claiming, then why are they going to such dishonest, underhanded lengths to push it on users who aren't interested? Why can't they just sell it to those users on its merits?
It doesn't help that Windows 10's merits mostly aren't that impressive. Yes, it has a slightly smaller footprint, and runs a little faster, than earlier versions of Windows, but if your system already runs just fine on Windows 7, then Win10 just isn't a big performance upgrade. And, given that Windows comes laden with a lot of "telemetry" (i.e. spyware), and its hybrid Start Menu/Metro interface, complete with "sponsored" tiles (i.e. adware), the upside of switching just isn't enough to offset all the downside.
The result: people simply aren't switching at anywhere near the rate that Microsoft had projected, or needs them to. And that's a big problem for their efforts to revive or grow the XBox Live ecosystem, or establish a foothold in PC Gaming that's comparable to Steam.
From
GamingBolt:
We already do know that the Xbox One is performing below expectations- the fact that Microsoft won’t even share numbers for the console, which is widely estimated to be trailing its competition by as much as 20 million units, should be evidence enough. But on the other hand, we’ve generally expected the company to be doing well on other fronts- after all, Windows 10 is supposed to be the fastest adopted OS of all time, Minecraft is the most successful game in the world, and games like Halo 5 have all sold at least a million copies, right?
It turns out, though, that relative to Microsoft’s projections, everything might be underperforming. In a long and extensive feature on Kotaku about Lionhead and their closure, and the demise of Fable Legends, a former, unnamed employee discusses the fundamental problem that Microsoft is facing- that of volumes, which they are no longer meeting, thanks to all their products underperforming relative to projections.
“Let’s be honest – we make our projections based on a series of assumptions,” said a former employee who worked closely with Microsoft. “There are supposed to be 2x as many Xboxes out there as there are right now. There are supposed to be 2x as many Windows 10 installs as there currently are. So now, when we look at how much money Legends could make in the free-to-play universe, you have to halve it. Because we can only reach half the audience that was projected.”
This halving of the potential audience, or market, for Microsoft's products isn't limited to Microsoft-produced games. The situation looks even more bleak when you consider
how poorly Windows Phone is performing, and what that means for Microsoft's future in the critically-important smartphone market, which spent recent years growing in exactly the way that the PC market wasn't.