Once the session had begun and much to everyone's bemusement, it quickly dawned on viewers that the format of the Q&A session was very unorthodox. Lawmakers went round in turns asking questions directed at Zuckerberg and it was only after a full 75 minutes of one-sided questioning that Zuckerberg had the opportunity to respond, leaving his total response time to fifteen minutes and where he clumped answers together, sticking to high level themes: what critics have called the perfect opportunity to "cherry-pick."
This riled lawmakers and the reaction from Europe has been unabashedly angry with one MEP (member of the European Parliament) complaining that he had asked Zuckerberg "six yes and no questions" and had not got one answer. The outspoken pro-European MEP Guy Verhofstadt (who was also in attendance) tweeted that the "format was inappropriate" and warned that if written answers from Facebook are not "accurately answered in detail, the EU competition authorities must be activated and legislation sharpened."Among other things, EU lawmakers were concerned about whether Facebook would be fully GDPR-compliant (spoiler: they aren't), about Facebook being basically a monopoly (Zuckerberg doesn't feel like it is, but can't name any actual competitors), and about Facebook's record of evading taxes and off-shoring profits. Mark Zuckerberg's combination of evasions and PR-boilerplate responses does not seem to have allayed any of these concerns. Says CNBC, "If the purpose of this tour was to stop Europe from being worried about Facebook, the exact opposite has occurred: Facebook should be worried about Europe."
It's amazing what a difference a few days make. Just a week ago, the media were hailing Zuckerberg's performance before the EU as a win, claiming that his ability to work the format, avoid tough questions, and stick to well-worn talking points were all good things for Facebook. A week later, though, it's becoming clear that EU lawmakers are going to be distracted as easily as their USA counterparts, and that Zuckerberg's alternately smirking and uncomfortable performance in front of the EU parliament may have really hurt Facebook's cause.